Pre-trained, Sagan-certified operators who know ServiceTitan inside and out — turning your platform into an unfair advantage for every contractor who adopts it.
We recruit from the deepest talent pools in the world — ensuring timezone overlap, English fluency, and cultural alignment for US-based businesses.
Sagan's member base is heavily concentrated in home services, field services, and contractor-led businesses — the exact customer profile ServiceTitan serves.
Every operator goes through Sagan University — our proprietary training program that covers tools, communication, US business culture, and role-specific skills before they ever touch a client's system.
Our sourcing and screening platform uses AI-powered interviews, skills assessments, and behavioral analysis to match the right operator to the right business — every time.
New customers buy ServiceTitan but take months to fully implement. Without a trained CSR, dispatcher, or bookkeeper who knows the platform, features sit unused and ROI stays invisible.
Contractors who don't activate fully are 3× more likely to churn. They blame the software when the real gap is operational staffing — nobody's running the machine day-to-day.
Most customers use a fraction of ServiceTitan's capabilities. Low feature adoption means lower GTV throughput, reduced usage-based revenue, and weaker expansion metrics.
Handles inbound calls, books jobs, manages the call booking flow, follows up on estimates, and ensures no revenue slips through the cracks.
Runs the dispatch board, optimizes tech schedules, manages job assignments, and keeps the operation running at maximum capacity and efficiency.
Manages invoicing, payment processing, payroll integration, inventory tracking, and keeps the financial data in ServiceTitan clean and actionable.
Runs Marketing Pro campaigns, manages review generation, tracks lead attribution, and drives the marketing automation that ServiceTitan enables.
Oversees the full ServiceTitan stack — dashboards, KPIs, custom reports. Acts as the central nervous system connecting field ops to the platform.
Configures automations, integrations, and advanced features — ensuring the contractor is using every lever ServiceTitan has to offer.
ServiceTitan identifies customers who are onboarding, underutilizing the platform, or at risk of churn. These signals trigger the Sagan talent pipeline.
Sagan identifies pre-vetted candidates from its global talent pool and runs them through the ServiceTitan Certification Program before placement.
The certified operator is embedded into the customer's ServiceTitan instance within 2–3 weeks, immediately productive on the core workflows.
Sagan monitors performance, provides ongoing training on new features, and ensures the talent is driving deeper platform adoption month over month.
No other field services platform has a certified global talent ecosystem. This becomes a defensible advantage that competitors can't replicate overnight.
Customers who hire Sagan-certified talent use more modules, process higher GTV, and expand their ServiceTitan investment over time — directly lifting NRR.
Bundle certified talent with new customer onboarding. Dramatically compress time-to-value and turn the "implementation gap" into a non-issue.
ServiceTitan can earn referral revenue, co-sell placement packages, or bundle talent into premium tiers — turning a cost center (CS) into a profit center.
Your customers get world-class operational staff at 40–60% less than US equivalents, while ServiceTitan captures more value per seat without building an internal services team.
Navigation, customer database, job lifecycle, settings & configuration.
Phone Pro integration, call booking flow, estimate follow-ups, membership sales.
Dispatch board mastery, capacity planning, job reassignment, tech communication.
Invoicing, payment processing, payroll, QuickBooks/Intacct sync, reporting.
Marketing Pro, campaigns, review generation, lead attribution, ROI tracking.
Custom reporting, automation rules, API integrations, and multi-location management.
A partnership between Sagan and ServiceTitan doesn't just add value — it compounds it. Let's explore how together.